Terms and conditions

This website (www.doster.md) is operated by Doster (hereinafter DOSTER), located in Chișinău, 70/1 Vadul lui Vodă St.

• Registering on www.doster.md (hereinafter the “Site”);
• Placing an order on the Site, with or without signing in;
• Placing an order by phone;
• Filling in forms and sending messages through this Site.

The agreement with DOSTER is considered concluded when the User performs one of the following actions:

This Agreement is equivalent to a written contract. By concluding it, the User confirms they have read and fully accept all terms, including consent to personal data processing as described in section 6.

DOSTER may amend this Agreement without prior notice. The current version is available at doster.md/pages/terms-conditions.

The content of www.doster.md belongs to DOSTER and is protected by the legislation of the Republic of Moldova — Law No. 139 of 02.07.2010 on copyright and related rights — and may not be used by other persons in any form without the owner's written permission. Content includes, without limitation, images, photographs, texts, symbols, web graphics, scripts, software, and other data published on the Site.

Products can be ordered in one of the following ways:

• Online, by adding products to the cart, entering personal details, and sending the order to DOSTER.
• By phone at +373 68 694 003 (Chișinău).

The User may choose the following payment method:

• Cash on delivery.

Payments are made in Moldovan lei (MDL). The amount shown at checkout includes the products and, where applicable, the delivery fee.

• Delivery is available in Chișinău, in the Botanica, Buiucani, Centru, Ciocana, and Râșcani districts.
• The delivery fee is — lei, according to the rate set for the delivery zone.
• Delivery is free for orders over 500 lei.
• Delivery hours are 09:00–23:00. Estimated time is about 45 minutes.
• The User is responsible for providing a correct address and being available at delivery. If the address does not exist or the courier cannot hand over the order due to the User, DOSTER may refuse a refund.

• The User's personal data is processed in accordance with the legislation of the Republic of Moldova — Law No. 133 of 08.07.2011 on the protection of personal data.
• When registering or placing an order, the User may provide: name, email address, phone number, and delivery address.
• By submitting personal data, the User accepts processing by DOSTER to fulfill the order and, where applicable, to inform them about services and promotions by email or SMS.
• Processing includes collecting, storing, updating, using, transferring (including to partners needed for delivery), and deleting data upon request.
• Service messages about the order and its processing stages are sent automatically and cannot be declined. The User may opt out of promotional messages without giving a reason.
• DOSTER may use cookies for Site functionality, statistics, and preferences (including language). Cookies do not contain passwords and are not used to sell your data.
• The User may request deletion of their data by emailing [email protected].

• If a payment was collected, funds are returned through the same channel used for payment.
• A full or partial refund is made if DOSTER cannot fulfill the order in full or in part.
• Amounts for the order and delivery are not refunded if delivery failed due to the User (did not open the door, did not answer the courier's call, provided an incorrect or non-existent address) or if the User did not check the order upon receipt.
• Refund requests should be sent to [email protected] and must include the reason, order number, and contact details. Review usually takes 1–5 business days.
• Food products cannot be returned. Substitution is possible only if the items received differ from the order or do not match expected characteristics (taste, smell, appearance). Send substitution requests to the same email, with photos.